Plumbing Services Manager (Residential Service)

Plumbing Services Manager (Residential Service)

Raleigh, NC

Salary: $50,000 base plus % of business revenue ($90,000 – $100,000 target)

Large home service company in the area looking for a Manager to lead the Plumbing Department. We specialize in residential service and we are looking for a proven leader to take our team to the next level. Our success has come from our humble ability to serve our customers and we expect the same passion for service from our management team. The right candidate will have the determination to be the biggest and best plumbing company in the Triangle and beyond.

Reporting to the General Manager, the individual would be responsible for managing the Residential Plumbing Service operations of the Raleigh, NC area for the company.

Plumbing Services Manager Duties & Responsibilities

  • Manage, develop and lead Plumbing service staff by recruiting, assessing, hiring and training and managing the performance of all service/maintenance technicians and service dispatcher
  • Provide customers with price estimations for parts and labor; estimate project hours for specific services
  • Work with customer service and service/maintenance staff to provide technical support, resolve issues.
  • Represent the organization’s desired goals and policies to the service department
  • Provide continuing technical and sales training to service and maintenance technicians
  • Manage service call efficiency and profitability
  • Provide weekly reports to the General Manager on the status of the service department
  • Leads the service department to the successful fulfillment of its goals
  • Provides tracking and approval for all Service Department commissions
  • Arrange and manage service technician evening and weekend on-call rotation
  • Address and perform service repair needs as necessary
  • Review progress of service department work

Plumbing Services Manager Requirements

  • Residential Service and Service Management experience
  • Very strong people management skills to include assessing, selecting, developing, training and evaluating service technician and department talent
  • Sufficient business management and financial management knowledge and experience
  • Excellent customer service and relationship skills and professionalism
  • Able to work effectively in a fast-paced, deadline oriented environment
  • Able to manage multiple projects and to multi-task
  • Plumbing experience and background – Plumbing Certifications and/or Licenses are preferred
  • Strong diagnostic skills
  • Background, Drug Testing and Driving Record check
  • Minimum of 3 years’ Service Management Experience managing 10 individuals
  • Flat-Rate pricing experience a plus


Experienced Trim Carpenter

Our client, located in Wilmington, is looking for experienced Trim Carpenters for their high level residential projects. They are a very established finish carpentry company with a strong log of consistent work from custom to production working from Wilmington to Southport.  


  • Minimum 2 years of experience
  • In search of all levels including Skilled Crew Leaders The right candidate will have own transportation, drivers license, and at least basic hand tools. 
  • Applicants must have a good knowledge of the trade and be ready to work. 
  • Having your own insurance and a full set of or tools is a bonus.
  • This is a great opportunity for the right applicant to get in on the ground floor of a strong expanding business.
  • Positions are open now and Interviews can be held immediately.

Send resume to: or call 910.726.3689

HVAC Installer

HVAC Installer

Wilmington, NC


Are you interested in a career and not just a job? Then we have the position for you. Our client is seeking experienced HVAC Installers to install residential and light commercial heating and cooling equipment in our customer’s homes. This is your opportunity to get your foot in the door at one of the best places to work. If you are an experienced HVAC Installer with excellent residential skills, we want to talk to you.

Company Description

Our client is the premier, multi-state provider of Electrical, Plumbing, HVAC, Handyman and Restoration Services. Their company provides an excellent work environment and is passionate in its dedication to achievement. Having pride in their team and the skilled work they do, they place an enormous value on the welfare and commitment of their employees as well as the superior level of service provided to their customers. They have seen unprecedented growth over the past few years and are always interested in hearing from experienced professionals interested in working for the company. They are proud of the strong commitment to ethics and community providing safe, clean, courteous and reliable services to homeowners for 40 years.

Functions, Duties and Responsibilities:

  • Performs all repairs and maintenance of all heating/cooling and ventilation components common to residential operations
  • Required to respond to emergencies such as floods, power outages, etc. during off shift hours, if directed to by the department supervisor
  • Maintains record keeping requirements and written reports as part of a daily routine
  • Ability to troubleshoot and problem solve repairs
  • Experience in the repair, replacement and adjustment of residential operating systems
  • Performs preventative maintenance and inspections on residential HVAC equipment and systems
  • Address the customer’s HVAC concerns
  • Thoroughly checking the entire HVAC system for the customer
  • Listen to the customer and provide suggestions and feedback to improve their existing system
  • Complete all necessary repairs
  • Complete all necessary paperwork

Job Requirements

  • Demonstrate professional interpersonal relationship skills
  • HVAC experience required
  • Demonstrate skills showing initiative, personal responsibility and accountability
  • Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast paced environment while meeting deadlines
  • Maintain a “Can Do” attitude
  • A team player who contributes and works with others accomplishing results
  • Exceptional customer service skills involving building trust, confidence and a focus on customer satisfaction
  • Attention to detail and punctuality is critical
  • Willingness to learn and have a great attitude with positive energy
  • Have pride in technical ability and strive to be in the top 5% of our field
  • Passion for serving customers with good communication skills

The Perks

  • Medical, Dental and Vision
  • 401(k) plan
  • Life and Disability insurance
  • Excellent earnings potential!
  • Fully stocked trucks, uniforms and field support
  • Year-round work
  • On-going training to help you SUCCEED
  • Amazing employee appreciation events

To apply send resume and salary requirements to: or call 910.726.3689

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